We ship all orders within 1-2 business days. Domestic shipping typically takes 5-7 business days, while international orders can take 10-15 business days depending on the destination and local customs. You will receive a tracking number as soon as your order is shipped.

Your tracking number is emailed to you once your order ships. If you didn’t receive an email, check your spam or junk folder. You can also access your tracking information through your account portal here: Tracking Portal.

Tracking numbers can take up to 48 hours to update. If it’s still not working after that time, please contact our support team and we’ll be happy to assist you.

We strive to process orders as quickly as possible. Unfortunately, once your order is placed, we cannot guarantee modifications or cancellations. However, if your order hasn't shipped yet, contact us immediately, and we’ll do our best to accommodate.

We offer a 90-day money-back guarantee on all products. If you are not satisfied, you can return the product by providing proof of use (timeline photos and records). Please note, shipping costs are non-refundable. More information here.

We’re sorry to hear that! If your product arrives damaged, please contact us within 48 hours of receiving it. Send us a photo of the damaged product along with your order number, and we will send out a replacement as soon as possible.

You can manage your subscription at any time through your Shopify portal here: Subscription Management. From there, you can click “Manage this subscription” and select "Cancel subscription."

We understand that everyone’s hair is different. If you don’t see the desired results after using our product for 90 days, we offer a money-back guarantee. To process your refund, please submit a timeline of use along with photos, and we’ll evaluate your claim.

For our Batana Oil products, you can use them either as a leave-in treatment or rinse-out conditioner. Apply a small amount evenly to damp or dry hair and gently massage into your scalp. Leave it in for extra nourishment or rinse after a few hours. The choice is yours!

Yes! Our products are designed to be versatile and work on all hair types, including straight, wavy, curly, and coily. They are formulated with plant-based, gentle ingredients that nourish all textures.

Our earlier batches of Batana Oil may have a creamier texture due to the pressing process. We’ve since upgraded our process to deliver a smoother oil. If you're unsatisfied with your batch, please contact us, and we’ll send you a replacement from our latest batch.

Yes, we do! We ship to most countries around the world. Shipping times may vary depending on your location, so please check our shipping policy for more detailed information.

Consistency is key! Most customers report seeing initial results in as little as 4-6 weeks. For optimal results, we recommend using our products for at least 90 days.